Spring Conference 2026

GS. General Session: Navigating Licensing Surveys & Rules

Date: May 13, 2026 | 8:15AM - 9:30AM

Speaker: Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC

Session Description: CMS regularly updates the surveyor protocols and trainings for HCSSAs under direct pressure from the OIG.  These surveys are intended to ensure all agencies are providing the quality of care that we all want in our industry- but it still may increase the difficulty we find with the survey process to ensure full compliance.  These rules are being applied whether you are surveyed by your state, or by an accrediting organization such as Joint Commission, CHAP or ACHC.  This session will review the overall licensing survey rules and provide insights on how to best prepare for these new interview questions, home visit observations and high-risk record review areas.  Bonus: Tools will be provided for your own preparation and success!

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

2A. Top Deficiencies and the Conditions of Participation

Date: May 13, 2026 | 9:45AM - 11:00AM

Speaker: Jennifer Osburn, RN, HCS-D, COS-S, Clinical Consultant, Healthcare Provider Solutions, Inc.

Session Description: In this session we will discuss the top CMS survey deficiencies, some examples of what surveyors have found, and what you can do to be proactive in avoiding them! Medications and coordination of care are among the two most consistent deficiencies found with agencies...and learn what YOU can do on an ongoing basis to avoid these deficiencies.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

3A. QAPI: Funny Name, Serious Subject

Date: May 13, 2026 | 11:15AM - 12:30PM

Speaker: Jennifer Osburn, RN, HCS-D, COS-S, Clinical Consultant, Healthcare Provider Solutions, Inc.

Session Description: An Effective Home Health Quality Program is a key component to a well-run organization! This session will focus on understanding the home health QAPI CoP and knowing the rules for the condition. We will detail the steps for building a successful QAPI program as well as developing action plans to ensure your agency’s QAPI program is effective. You will learn how utilizing your home health QAPI program to the fullest will improve your agency's compliance and performance.  

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

2B. Top Deficiencies and What to Expect During a LHH Survey

Date: May 13, 2026 | 9:45AM - 11:00AM

Speaker: Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC

Session Description: Home health and its regulation in Texas is a changing landscape and the recently published common state violations for state fiscal year 2025 reflect the challenges faced by agencies. This session will highlight the frequently cited areas of noncompliance for licensed home health agencies in Texas. In a review of the frequent citations, the presenter will list possible mitigation strategies, required documentation, and pressure points for self-assessment. Attending this training will help the agency administrator prepare for surveys and investigations by strengthening the understanding of State licensing standards and expectations.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

3B. Emergency Preparedness

Date: May 13, 2026 | 11:15AM - 12:30PM

Speaker: TBD

Session Description: Coming Soon

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

2C. Prepare for Survey by Having a Compliant QAPI Program

Date: May 13, 2026 | 9:45AM - 11:00AM

Speaker: Annette Lee, CEO and Founder, Provider Insights, Inc.

Session Description: Providers should strive to establish a culture of compliance to consistently be ready for a survey at any moment.  An effective compliance program can maintain an agency's survey readiness.  They drive providers to establish a culture of proactive adherence to regulations, promote prevention, detection and resolution of conduct that does not conform to program requirements AND meet survey standards at all times.  

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

3C. Emergency Preparedness

Date: May 13, 2026 | 11:15AM - 12:30PM

Speaker: Annette Lee, CEO and Founder, Provider Insights, Inc.

Session Description: Coming Soon

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

2D. Emergency Preparedness in the PAS World

Date: May 13, 2026 | 9:45AM - 11:00AM

Speaker: Sheila Davis, Chief Operations Officer, Always Best Care, Senior Services

Session Description: As a home care provider, planning is important because you have to make sure your agency and its staff members have the supplies needed to safely care for your clients in times of emergency.  When planning for contingencies, home care providers must consider a variety of hazards and events that could impact their patients. Hurricanes, floods, tornadoes, earthquakes, tsunamis, wildfires, radiation releases, chemical exposures, seasonal and pandemic influenza, and acts of terrorism are just a few examples. There are 5 phases of emergency preparedness that must be in place.  Join us as we learn the simple measures that home care providers can implement to increase the personal readiness of their clients and themselves. Additionally, become familiar with existing emergency response plans, processes, and procedures in both the workplace and community. Once you are armed with the necessary resources, help your clients, their family members, and other caregivers to be prepared, assemble a kit, make a plan and be informed.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

3D. Back to the Basics: Pathway to a PAS Survey

Date: May 13, 2026 | 11:15AM - 12:30PM

Speaker: Candyce Slusher, LVN, Home Care Consultant, SLUSHER Consulting

Session Description: Join noted speaker Candyce Slusher for a back-to-the-basics session designed to help PAS agencies confidently navigate the full pathway of a PAS survey. Even though the process may seem straightforward, many agencies still find themselves getting tangled in the details, sometimes skipping essential steps or overlooking key preparation points. This session breaks it all down with clarity, practicality and real-world insight so agencies can strengthen readiness long before surveyors arrive. It also lays the foundation for the upcoming session on what to expect during a survey.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

4A. Infection Prevention and Control in Home Health: From Regulation to Everyday Practice

Date: May 14, 2026 | 8:15AM - 9:30AM

Speaker: Lisa McClammy, BSN, RN, COS-C, HCS-D, HCS-O, Senior Clinical Education Consultant, MAC Legacy

Session Description: An effective infection prevention and control program is essential to patient safety, staff protection, and regulatory compliance in home health. This session examines the CMS infection prevention and control requirements for home health agencies and how to operationalize them across clinical and administrative workflows. Topics include infection surveillance, prevention, control, investigation, education requirements, and integration into the agency’s performance improvement (QAPI) program. Participants will gain practical insights into aligning infection control practices with regulatory expectations and maintaining survey readiness.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

5A. Emergency Preparedness: From Regulatory Requirements to Operational Readiness

Date: May 14, 2026 | 9:45AM - 11:00AM

Speaker: Lisa McClammy, BSN, RN, COS-C, HCS-D, HCS-O, Senior Clinical Education Consultant

Session Description: Emergency preparedness is not a one-time task—it is an ongoing, compliance-driven responsibility that directly impacts patient safety and home health agency operations. This session provides a clear understanding of current federal and Texas emergency preparedness requirements specific to Medicare-certified home health agencies. Attendees will examine key components of an effective emergency preparedness program, including risk assessment, continuity of operations planning, communication processes, and required documentation of drills and real-world emergency events. Practical strategies will be shared to help home health agencies maintain survey readiness and integrate emergency preparedness into everyday operational practices.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

4B. Infection Control

Date: May 14, 2026 | 8:15AM - 9:30AM

Speaker: TBD

Session Description: Coming soon

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

5B. QAPI for LHH Agencies

Date: May 14, 2026 | 9:45AM - 11:00AM

Speaker: TBD

Session Description: Coming soon

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

4C. The Hospice Survey Process: Be Prepared

Date: May 14, 2026 | 8:15AM - 9:30AM

Speaker: Coming Soon

Session Description: Coming soon

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

5C. Infection Control

Date: May 14, 2026 | 9:45AM - 11:00AM

Speaker: Brian W. Lebanion, CEO/Consultant,BC Healthcare Consulting, LLC 

Session Description: This presentation will review current regulatory requirements for infection control in hospice agencies, with a focus on practical strategies for implementation within your organization. With the conclusion of the COVID-19 Public Health Emergency and increased regulatory oversight, agencies must ensure ongoing compliance with all applicable regulations and guidance—including updates to the State Operations Manual and surveyor expectations. This session will provide actionable insights, tools, and best practices to support staff education, patient and caregiver engagement, and sustained compliance with infection control standards.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

4D. Preventing Common Citations: What to Expect During a PAS Survey or Investigation

Date: May 14, 2026 | 8:15AM - 9:30AM

Speaker: Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC

Session Description: : Providing personal assistance services is challenging, but especially so is a post-public health emergency environment. This session will highlight the areas of noncompliance that were frequently cited for personal assistance services (PAS) agencies in Texas during state fiscal year 2025. The presenter will provide tips to prevent citations, talk about documentation requirements, and discuss ways to self-assess performance. Attending this training will help the agency administrator prepare for surveys and investigations by strengthening the understanding of State licensing standards and expectations.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

5D. Simplifying QAPI for PAS Agencies

Date: May 14, 2026 | 9:45AM - 11:00AM

Speaker: Candyce Slusher, LVN, Home Care Consultant, SLUSHER Consulting

Session Description: Learn a practical, streamlined approach to Quality Assurance and Performance Improvement designed specifically for PAS agencies. This session shows agencies how to turn QAPI into a simple, effective and sustainable process that strengthens client outcomes and builds customer loyalty. Participants will gain actionable strategies, real-world examples and ready-to-use tools to implement a QAPI program that truly supports high-quality, consistent care.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

6A. ACHC: Through Surveyors Eyes: Avoiding the Top Deficiencies

Date: May 14, 2026 | 11:15AM - 12:30PM

Speaker: Lisa Meadows, MSW, Senior Manager, Survey Operations,  Accreditation Commission for Health Care (ACHC)

Session Description: This session will provide a comprehensive overview of the top 5 deficiencies identified during Home Health and Hospice surveys that result in condition-level findings. Participants will learn about the serious consequences of condition-level findings. The session will also offer practical strategies for avoiding these deficiencies, ensuring compliance, and maintaining the highest standards of patient care. This webinar is essential for Home Health & Hospice administrators, clinical managers, bedside staff, compliance officers, and quality assurance teams looking to enhance their survey readiness and improve operational practices.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

6B. CHAP Survey Readiness and Tips to Prevent Deficiencies

Date: May 14, 2026 | 11:15AM - 12:30PM

Speaker: Victoria Barron, MBA, BSN, RN, CHS-C, Director of Clinical Education, Community Health Accreditation Partner (CHAP)

Session Description: Ongoing survey readiness is the key to successful survey outcomes for home health and hospice providers. This session addresses the CHAP survey process and the top home health and hospice deficiencies impacting agencies across the country. Participants will gain clear strategies to improve compliance, reduce deficiencies, and strengthen patient care and quality outcomes.

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education

6C. Joint Commission

Date: May 14, 2026 | 11:15AM - 12:30PM

Speaker: TBD

Session Description: Coming soon

Continuing Education: 1.25 clock hours continuing education for Administrators/Alternates; 1.25 contact hours Continuing Nursing Education